Packages are generally dispatched within 1 day after receipt of payment ( excluding weekends)and are shipped via 1st class Royal Mail. Postage is £1.99 on orders up to £20, after this postage is free. Every effort is taken to ensure the packages are securly packed but in the event of brakages or faulty products we we will be pleased to exchange them. please do not return any faulty item without contacting us for a returns number, at which time you will be given a FREEPOST Address in order that our customers incur no returns postage costs. we would like to thank you for your business and please be assured of our dedication to customer service.